Cancellation Policies

Patrons must cancel reservations for open pool, water fitness classes, and all other 1:1 appointments (personal training and bodywork) with at least 24 hours’ notice in order to avoid the late cancel fee as indicated below. There are no exceptions.

OPEN POOL

No-shows or late cancellations (< 24 hours’ notice) will be charged as follows:

  • Clients without packages: $15 fee (charged to the credit card on file, otherwise due at next pool session)

  • Clients with prepaid 10-session packages: 1 session will be deducted from package

  • Clients with monthly unlimited open pool packages: no charge. However, clients who accumulate 3 no shows or late cancellations in any given month will be prohibited from purchasing unlimited open pool packages in the future.

WATER FITNESS CLASSES

No shows or late cancellations (< 24 hours’ notice) will incur a $25 fee (charged to the credit card on file, otherwise due at next pool session) or 1 class will be deducted from a prepaid class package.

SPECIALTY CLASSES

Specialty classes include small therapeutic classes and shallow water classes like Aqua Yoga and S’WET. No shows or late cancellations (< 24 hours’ notice) will incur a $40 fee (charged to the credit card on file, otherwise due at next pool session) or 1 class will be deducted from a prepaid class package.

AQUATIC PERSONAL TRAINING

No shows or late cancellations (< 24 hours’ notice) will be charged as follows:

  • Group Training - $55 fee (charged to the credit card on file, otherwise due at next pool session) or 1 session from a prepaid package will be applied.

  • Private Sessions - $85 fee (charged to the credit card on file, otherwise due at next pool session) or 1 session from a prepaid package will be applied.